The following terms and conditions apply to all item sales and supplies between you and Mystix™. Mystix™ reserves the right to amend such terms and conditions in the future. Possible changes will be notified by email to all registered users and will immediately enter into force starting from the moment of publishing on this website.
2. Contract between you and Mystix™
Mystix™ is by no means liable to you until you receive an email from Mystix™ confirming that your order has been received and accepted. Should any evident errors or inaccuracies regarding goods or orders on Mystix™ website occur, Mystix™ reserves the right to withdraw from any commitment.
3. Prices and availability
Prices for Mystix™ products are clearly displayed on Mystix™ website and include VAT. Shipping costs must be added to such product prices and may vary according to quantity, total weight and delivery method for each order. Information regarding price and availability displayed on Mystix™ website is amenable to changes without prior notice, but payments shall be submitted according to the price displayed on your order confirmation.
4. Product delivery
Mystix will dispatch all ordered items to the address entered while placing an order. All expected delivery times displayed on Mystix™ are estimates based solely on normal order processing and on delivery times declared by carriers. The couriers we rely on do not call customers beforehand, nor manage requests for deliveries at specific times. Except conditions of Force Majeure, Mystix™ will deliver your goods to the courier approximately within 24 hours (working days), without this resulting in any commitment for Mystix™.
Mystix™ cannot be held liable for any inefficiencies due to Force Majeure, such as accidents, explosions, fire, strikes and/or lock-outs, earthquakes, floods or any other similar events which may partially or totally impede shipping within the times agreed upon by contract. Mystix™ shall not be liable to any party for damages, losses or costs arisen from failure in fulfilling the contract due to the above cited causes. Consumers’ right to a refund shall be limited to the paid amount. Equally, Mystix™ shall not be liable for fraudulent or illicit use of checks or any further payment methods by third parties when paying the purchased items.
6. Right of withdrawal
The customer has right to withdraw from placed orders without penalties within 30 days starting from the delivery date. Such Legislative Decree does not cover entities not classifiable as consumers, i.e. whoever acts for purposes related to a possible business activity, or rather whoever places an order entering a VAT Number for invoicing. The right of withdrawal shall be exercised within the allotted time upon an authorization request to the email address email@example.com. All return shipping costs will be charged to the customer. In case of faulty or wrong goods Mystix will refund the customer with return shipping costs (max. amount: €10). Returns are allowed if the purchased items are faulty, do not meet the customer’s expectations or are not the right size. All items must be undamaged, unworn and unstained, in their original packaging, with all labels and any other possible part attached. Failure to comply with these terms and conditions shall result in losing the right of withdrawal. Once your return authorization has been confirmed, you have 10 days to consign the goods to the courier, otherwise the return terms will expire and you will not have right to any change and/or refund. Make sure you use a delivery service providing package tracking and insurance (optional). When returning the customer may request a refund via Credit Coupon or cash. The Credit Coupon is issued immediately after the return process is concluded and can be used for a future purchase on Mystix™. If you wish to be refunded for cash you will be refunded directly onto the card/account you paid with. Issuing a cash refund may take up to 14 days. Once the goods have been received and their conditions checked, Mystix™ will calculate the value of the refund and notify the customer. The basic refund amount shall be equivalent to the sum of the purchase prices for the returned products. If you used a Promo Coupon, the discount on returned products covered by such Promo Coupon will be deducted from the basic amount of your refund. This component shall be proportionally calculated according to the following formula: Discount value / Amount for products covered by a Promo Coupon x Amount for returned products. Promo Coupons are never refunded. If you used a Credit Coupon, the discount on returned products shall be refunded only via a new Credit Coupon, whereas the remaining part will be refunded via a Credit Coupon or cash. The discount on returned products shall be proportionally calculated according to the following formula: Discount value / Amount for ordered products x Amount for returned products. The value of Credit Coupons can never be redeemed for cash. Please note: shall the right of withdrawal not apply, all items will be dispatched back to the sender, who will be charged all shipping costs.
7. Buyer’s obligations
Once the online purchasing procedure has been completed, the consumer undertakes to print out and keep the present general terms and conditions, which have also already been examined and accepted when placing an order.
7.1. Mystix™ reserves the right to update or amend the present general terms and conditions anytime. Such changes will be notified via e-mail. Shall the present general terms and conditions vary, the consumer undertakes to print and keep their latest version.
7.2. The buyer must not enter false, invented or fictional information while registering. Such registration procedure is necessary to enforce the present contract towards the buyer and for all further relevant communication. Personal data and e-mail address must be real, non fictional and must not belong to any third party. Double registrations corresponding to one entity are expressly forbidden, as well as entering third party’s data. Mystix™ reserves the right to prosecute any violation or abuse in the interest of and for the protection of all consumers.
7.3. The customer releases Mystix™ from any liability deriving from issuing wrong billing documents due to errors in data entered by the customer. The customer is entirely responsible for correct data entry.
8. Laws and regulations in force and jurisdiction
All contracts between you and Mystix™ are subject to the Belgium legislation. The Court of Bruges shall have jurisdiction for all disputes.